FREQUENTLY ASKED QUESTIONS

The first price you see is the cost of making 1 piece during bulk production or bulk per piece cost. The second price indicates the cost of making 1 sample.

If you buy below our MOQ, you will pay the sample price for each garment. If you buy at or above our MOQ, you'll pay the bulk per piece price for each garment but you'll also need to contact our Client Services department for additional guidance.

Do you already have a bulk production request and wish to speak with one of our Client Services team?

To go to our Contact Us page, click here.

Absolutely! Here's how you do it:

1. Go to each product's page to select your fabrics and quantities by size, then click the Add to Cart option to fill your cart with all your garments.
2. Go to the Labels page to select your label types and upload your logo file there via the upload file button.
3. When you're done all that, contact our Client Services department to discuss your own designs.

Do you already have your designs ready and wish to speak with one of our Client Services team?

To go to our Contact Us page, click here.

On-demand manufacturing, also known as made-to-order, means we custom make each garment after you place your order. Here's how it works:

1. You place an order of samples via our shop (not bulk).
2. You make your payment via the payment platform in our shop.
3. We manufacture your clothing after we process your payment.
4. When your garments are completed being made, we ship everything to you.

Just like how you order a pizza; made fresh then delivered to you. Except our clothing lasts way longer than pizza!

SEDEX certification through the SMETA protocol means we are officially a certified Fair Trade company. It also means we've gone through rigorous independently administered 3rd party audits to prove that we pay fair wages; meet globally recognised health and safety standards for our factory; provide full benefits to our employees; are an equal opportunity employer for all employees; have a robust environmental policy to reduce our impact; and are just a really awesome company to work for.

To learn more about CM Garmindo's SEDEX certification, click here.

Our MOQs are SUPER LOW!

To see how our MOQs work, click this link to go to our MOQs page.

• Fit Samples: We don’t have an MOQ but we recommend only making 1 sample in one size to test fit, fabrics, and perfect the garment.
• Sales Samples: We don’t have an MOQ but we recommend only making 1 sample per style to save costs and time.
• Bulk Production: 20 pieces per style per variation at 5 pieces per size and we require at least 60 pieces in a total production order which can be split across different styles/variations.
• Custom Fabric Dyeing: 40m per colour
• Repeat Yardage Printing: 50m per design

*A variation is any style of garment that’s made in a different fabric, colours, or surface design (embroidery or print).

Providing a bulk manufacturing service is different than making on-demand samples orders. Bulk manufacturing requires the use of more of our human, machine, and material resources. There are also potential discounts we can give you due to higher fabrics consumption quantities which our shop can't determine. Additionally, we don't accept large-scale payments via online payment processors.

Here's how it works:

1. Fill in and submit your Bulk Manufacturing Form.
2. One of our Client Services team will reach out to you to discuss your bulk production needs and gather the necessary details of all your garments and designs for quoting.
3. After you've approved your bulk manufacturing quotes, our finance department will send you an invoice.
4. After payment, you'll be entered into sampling and bulk production queues.

READ BEFORE OPENING YOUR PACKAGES

Make sure the package is addressed to you and that it's your order. If it's not addressed to you, do not open it. Report this to our Client Services department.

Click this link to contact our Client Services department.

DON'T SKIP THIS STEP! After you've verified the package is meant for you, you must record an unboxing/unpacking video. Videos must comply with the following rules to be accepted as valid proof for a claim.

Videos that do not comply with the following rules will not be accepted as proof and your claim will be rejected.

1. Record your video from close proximity to show the entire package in clear view of the camera without any parts of the package outside the recording area.
2. Record your video from in front of the person doing the unboxing/unpacking to ensure there is nothing blocking the camera's view of the package.
3. Start recording a few seconds before you begin the unboxing/unpacking to prove that your package was not previously opened.
4. Your video must be recorded in one continuous video without any cuts/stitching in the video to prove the process was done all at one time.
5. Be careful when using utensils (ex: knives, scissors, etc.) to open your package in case you cause damage to the contents inside.

READ BEFORE OPENING YOUR PACKAGES — For proof of claims regarding wrong items being sent to you, you must record an unboxing/unpacking video. Videos must comply with the following rules to be accepted as valid proof for a claim. Videos that do not comply with the following rules will not be accepted as proof and your claim will be rejected.

1. Record your video from close proximity to show the entire package in clear view of the camera without any parts of the package outside the recording area.
2. Record your video from in front of the person doing the unboxing/unpacking to ensure there is nothing blocking the camera's view of the package.
3. Start recording a few seconds before you begin the unboxing/unpacking to prove that your package was not previously opened.
4. Your video must be recorded in one continuous video without any cuts/stitching in the video to prove the process was done all at one time.
5. Be careful when using utensils (ex: knives, scissors, etc.) to open your package in case you cause damage to the contents inside.

READ BEFORE OPENING YOUR PACKAGES — For proof of claims regarding items that arrive damaged, you must record an unboxing/unpacking video. Videos must comply with the following rules to be accepted as valid proof for a claim. Videos that do not comply with the following rules will not be accepted as proof and your claim will be rejected.

1. Record your video from close proximity to show the entire package in clear view of the camera without any parts of the package outside the recording area.
2. Record your video from in front of the person doing the unboxing/unpacking to ensure there is nothing blocking the camera's view of the package.
3. Start recording a few seconds before you begin the unboxing/unpacking to prove that your package was not previously opened.
4. Your video must be recorded in one continuous video without any cuts/stitching in the video to prove the process was done all at one time.
5. Be careful when using utensils (ex: knives, scissors, etc.) to open your package in case you cause damage to the contents inside which will void your claim.

We don't offer refunds because making clothing consumes human and material resources that costs us money and time.

We don't offer exchanges because we make clothing specifically for you when you place an order and we expect you're intentionally placing an order you want.

When you order from our shop, you're doing so as a brand that's looking to sample clothing with the intention to manufacture in bulk through our factory

If you're unsure which clothing you'd like to manufacture, it's best to first contact our Client Services department for guidance before making your purchase.

Click this link to contact our Client Services team.

Akh! We dislike AI. Our Live Chat idoes two things:

1. During working hours, our super duper very human Client Services team tries to reply to as many chats as possible.

2. When our team can't be online, our site has a few pre-written responses that you can click on for more useful information.

Alternatively; you can send an email to our very human Client Services department and they will reply within working hours.

Click this link to contact our Client Services team.