Privacy policy

Last Updated: March 1, 2026

Welcome to shop.cmgarmindo.com (the “Site”), owned and operated by CM Garmindo, interchangeably referred to as CMG.

You’ve landed on this page because you’re looking for clarity on how CMG is using your data. To avoid making things complicated, we’ve split this page into two sections:

If you’re like most people and don’t have time between doom scrolling social media, you can read the short TL;DR version.

If you’ve already finished reading all the labels in your clothes and you have nothing better to do, you can read the Long Version below.

SHORT TL;DR VERSION:

  • We never sell your data. We’re not monsters!
  • We collect your name, email address, phone number, and mailing address so we can do things like process your orders, ship your completed orders, take back any repairs that needs to be fixed, and communicate with you about all of this.
  • We also use your information to improve our Site experience and introduce you to products or CSR campaigns we’re working on that we think you may be interested in.

LONG VERSION:

What are your rights?

Access Your Personal Information
You can request access to your personal information or confirm that we have information about you.

Update Your Personal Information
You can request an update to the information you’ve provided to us. If there’s certain information you aren’t able to update within your account profile, you can reach out to our Client Services department and request a correction to inaccurate or incomplete information via any contact form, email, live chat or click here.

Delete Your Personal Information
You can ask us to delete the personal information we’ve collected about you. In most circumstances, we can grant this request, but please note there are some circumstances in which personal information is required or permitted to be retained by law.

Opt-Out of Promotional Emails
You can choose to provide us with your email address to receive newsletters, surveys, offers, or other promotional content. You can adjust your subscription preferences by following the unsubscribe instructions at the bottom of those emails. You can’t opt-out of non-promotional emails, such as order confirmations and updates.

Verification Protocol
Please note we may keep historical data in our backup files as permitted by law. We have a verification process in place to ensure you are who you say you are and to prevent the inadvertent disclosure of personal information.

What information do we collect?

We’ll share your personal information with service providers and/or third parties for business purposes in the following scenarios:

Account and Contact Info

  • What’s Collected: Name, email, phone number, shipping and billing addresses.
  • Why It’s Collected: To create/manage your account, enable checkout, save preferences, communicate with you, access order history, ship products, and prevent fraud.

Order and Payment Details

  • What’s Collected: Fulfilling transactions and providing customer support - shipping & billing address, items purchased, payment method, transaction history.
  • Why It’s Collected: To process orders, manage returns/repairs, and prevent fraud.

Your Use of Our Website

  • What’s Collected: Pages visited, links clicked, form inputs, IP address, device/browser details, data from cookies, pixels, or similar tracking technologies.
  • Why It’s Collected: To improve site performance, detect issues, understand user behaviour, to analyze usage and tailor advertising and retargeting ads to your interests.

Feedback and Support

  • What’s Collected: Messages, reviews, survey responses, customer service interactions.
  • Why It’s Collected: To respond to your questions and improve our services.

Promotional Programs

  • What’s Collected: Contest entries, sweepstakes, co-branded campaign data.
  • Why It’s Collected: To manage and fulfil promotional offers.

Social & Public Content

  • What’s Collected: Comments, reviews, photos you share or post publicly.
  • Why It’s Collected: To enhance your brand experience and connect with our community.

Email Interactions

  • What’s Collected: Whether you open our emails or click on links.
  • Why It’s Collected: To understand what content is helpful or interesting to you.

How do we use your information?

We use your information to enhance your experience and to help us operate responsibly and effectively. Some examples of ways we use your information are:

To Provide and Improve Our Services

  • Process and ship orders, returns, and repairs
  • Respond to customer service requests and inquiries
  • Maintain and improve our websites and digital experiences
  • Streamline checkout and account management
  • Conduct analytics to understand how people use our services

To Communicate and Connect With You

  • Send updates about your orders or account
  • Share news about our products, campaigns, and CSR efforts
  • Personalize marketing messages based on your preferences and interactions
  • Respond to feedback, support requests, or survey responses

To Protect Our Community and Comply With the Law

  • Detect and prevent fraud, security threats, or other unlawful activity
  • Enforce our policies and agreements
  • Comply with legal obligations and respond to lawful requests
  • Establish or defend legal claims

To Manage Our Business

  • Administer internal operations and relationships
  • Improve customer service and sales experiences
  • Debug and fix errors on our platforms
  • Use deidentified data for research and testing (without reidentifying it)

Who do we share your information with and why?

Service Providers
We share your information with service providers to process payments via third-party payment processors, fulfil orders, run our website, conduct surveys, provide technical support, and more.

Professional Services
We may share personal information with our professional service providers, such as auditors or lawyers.

Other Disclosures Without Your Consent
We may share information to prevent fraud, cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your information may be shared to ship products to or provide services by a third-party agent.

How long do we keep your information?

It depends on a few factors. As long as you’re a customer, your account will remain in our system. If you decide to stop being our customer, we may delete some of your information in a reasonable timeframe. We’re obligated to retain certain records by law for certain business purposes, such as satisfying legal, accounting, or reporting requirements, but we won’t retain them for longer than necessary. In some cases, we may retain data in a deidentified form. This means the information has been stripped of personal identifiers and you can’t be reasonably reidentified.

Here are a few other considerations.

Age
Our online services are not intended for the use of individuals under the age of 16, and we do not knowingly collect information online from individuals under the age of 16.

Shopify As Our Shop Provider
Our Site is hosted on, and your data is stored in, Shopify’s secure servers and is protected by Shopify’s security protocols. Shopify provides us with their online e-commerce platform services, including apps available through the Shopify platform, to enable selling our products and services to you. For more information, please visit the Shopify Privacy Policy.

Third Parties
Our websites may contain links to third-party online properties that we don’t own or operate. These third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy notices to learn more about their practices. Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy notices and other policies of those specific sites.

Security Measures
We have reasonable physical, electronic, and administrative measures in place to help safeguard the security of the information we collect. Nevertheless, transmission via the internet is not completely secure and we can’t guarantee the security of information about you. If we’re required to inform you of a security incident, we will do so via email, as the law permits.

When creating a CM Garmindo account, you’re responsible for selecting a complex password and keeping it confidential. You’re responsible for any access to, or use of, your account by someone who’s obtained your password, whether or not you’ve approved access or use. Notify us of unauthorized use of your password or account immediately.

Governing Law
We’re based in Indonesia and the information we collect is governed by Indonesian law. If you’re accessing our services from outside Indonesia, please be aware that information collected may be transferred to, processed, stored, and used in Indonesia and other jurisdictions. Data protection laws in Indonesia and other jurisdictions may be different from those of your country of residence. Your use of our services, or decision to provide information through our services, therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in Indonesia and other jurisdictions as set out in this Privacy Notice.

Updates
We have created this Privacy Notice to make sure you know what information we collect and how we use it. By using our Site, you consent to the collection and use of your information as we have outlined in this policy. From time to time, we may update this Privacy Notice. We will notify you about material changes in the way we treat personally identifiable information by emailing you and/or placing a notice on our Site. We encourage you to check back and review this Privacy Notice so that you always will know what personally identifiable information we collect, how we use it, and to whom we disclose it. Your continued use of the Site will be subject to the then current privacy policy.

If you have questions about our Privacy Notice, please contact us via any contact form, email, live chat or click here.