Refund policy

Cancellations, Exchanges, Refunds, Repairs, or Returns

This page follows our Terms of Use policies and protocols. It’s important that you understand how our factory’s terms and conditions work. To learn more, please visit our Terms of Use page.

IMPORTANT:

You must record unboxing/unpacking videos every time you receive products purchased from our shop and you must send claims to us within five (5) days of receiving your items. Claims for repairs without proof of unboxing/unpacking will not be accepted.

Exchanges, Refunds, and/or Returns

  • CM Garmindo does not offer exchanges, refunds, and/or returns for any reason.

Cancellations:

  • You may cancel your order before payment has been made by removing items from your cart or not processing your payment through the payment platform.
  • You may cancel your order after payment has been made by contacting CMG via any contact form, email, or live chat on the Services or click here. A cancellation fee of 25% from the order payment will be deducted if you cancel after your payment has been made.
  • CMG does not offer order cancellations after your order has been processed.
  • Cancellation requests, cancellation fees, and successful cancellations will be confirmed via email.

Defects and Repairs:

  • Defects in garment construction, fabric, trim, components, dye, and/or surface designs must be requested within five (5) days of receiving your order.
  • Garment repairs are assessed by CMG on a case-by-case basis and depending on the severity of the defect, as determined by CMG, garment repairs may be processed based on availability.
  • We expressly reserve the right, at our sole discretion, to reject, refuse, or cancel any garment repair requests placed by you, wholly or partially, at any time, and without liability for any damages or costs.
  • Repair requests, associated fees, and successful repairs will be confirmed via email. To request a garment repair, you can contact CMG via any contact form, email, or live chat on the Services or click here.
  • When shipping garments for repair to CMG, all shipping costs, including but not limited to, taxes, tariffs, and other associated fees are your responsibility. When re-shipping your repaired garments to you, CMG will pay the domestic or international shipping costs including handling fees. However, when re-shipping your repaired garments to you, all tariffs and associated taxes and fees that are determined by the customs agency/authority at the destination must be paid by you as per Shipping and Deliveries and Risk of Loss clauses in our Terms of Use page.